Now that the customer has been approved and are considered an Exchange Participants (EP), this phase focuses on delivering on the promise of leadership development. What does that look like? It means fulfilling the exchange standards alongside the entity abroad to create the right environment and condition for the EP to develop.
On the local level for the sending or home entity (that's us), this includes expectation and preparation with the EP, providing departure support, and verifying exchange details related to the job and logistics. Remember: although standards may be designated as home or host entity, there is joint responsibility from both sides in making sure standards are tracked and fulfilled.
Click below to find all the resources about Value Delivery:
APPROVED TO REALIZED
REALIZED TO COMPLETE
Still need to learn about the other stages of the B2C Customer Flow? Click here:
Want to find all the other resources for the B2C Customer Flow? Click here: